Privacy Policy | Cadence by Modula

Last updated: October 7, 2026

This policy describes how Modula Health, Inc. (“Modula,” “we,” “us”) handles information in Cadence by Modula Health (“Cadence”), our message-based care continuity companion. In this policy, “you” means a patient who uses Cadence, and “your clinician” means a clinician you name or who invites you. Clinicians: what applies to you is under “For clinicians.”

Cadence is for adults 18 and older. It is not an emergency service and is not monitored in real time.

Messages and your mobile number

Cadence messages you over iMessage, RCS or SMS, depending on your phone. On SMS, message and data rates may apply. You may receive a few messages per week, more around your sessions (for example, a reminder the day before and the day of). Reply STOP at any time to stop messages, or HELP for help.

We do not sell, rent, or share your mobile number for marketing. Only the service providers described below handle it, to send, receive, or store Cadence messages on our instructions.

Text messages are not an encrypted or secure channel, which you acknowledge when you opt in. Your full plan and documents live behind signed web links rather than in messages, but anything you send by message may still include information you consider sensitive.

What we collect

Your mobile number, name, email address, preferred times, and the session times you share.
Messages, voice memos (and their transcriptions), and photos you send to Cadence.
Your plan, in your words, and whether you confirmed it.
Your consent choices and when you made them.
Your clinician’s name, email, and practice, if you name them or they invite you.
If you use Google, the information described under “Google.”
Technical logs needed to run the service, such as message delivery records.

There are no passwords. You sign in with a time-limited link we send you, or with Google.

How we use information

To send you the check-ins and reminders you opted into, and to capture and confirm your plan.
To remind you of your sessions and send a join link when you have one.
To send your clinician a brief of your own words (never a clinical interpretation) before a session.
If you opt in, to use your answers for research, without anything that identifies you. Turn this off anytime by texting “stop research” or on your plan page.
To keep a record of what was said, confirmed, or corrected, and to operate, secure, and improve Cadence and comply with law.

We never sell your information or use it for advertising.

Who processes information for us

Service providers help us run Cadence: they send messages, host the app, store data, help read and respond to your messages, and transcribe voice memos. They may use information only to provide that service to us.

Google

If you sign in with Google, we receive your name, email address and Google account ID to set up your account. If you connect Google Calendar, Cadence adds your sessions and check-in times to your calendar as its own events, and looks at events around a session to find when it ends. We keep only event IDs, times, and an encrypted access token; never event titles, descriptions, or guests. We use this data only for these features, never for advertising, sale, or training AI models. Disconnecting Google on your plan page removes Cadence’s events from your calendar and deletes what we kept.

Cadence’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

For clinicians

When a patient names you or you invite a patient, we keep your name, email address, and practice, and use them to send you invitations, session briefs, and sign-in links. Your patient chooses what is shared with you. Email privacy@modulahealth.io with any request about your information.

Crisis language

If a message looks like a crisis, Cadence may automatically reply with the 988 Suicide & Crisis Lifeline. No one at Modula monitors that channel. If you are in danger, call 911 or 988.

Retention and deletion

We keep Cadence records as long as needed to provide the service and keep your care history, unless you or your clinician ask us to delete them or the law requires otherwise. Replying STOP stops messages but does not erase your history. Email privacy@modulahealth.io to request deletion or a copy of what we hold.

Your choices

Reply STOP to stop messages, or HELP for help.
Text “stop research” or use your plan page to turn off research use.
Disconnect Google on your plan page or at myaccount.google.com/connections.
Email privacy@modulahealth.io to see, correct, or delete your information.

Children

Cadence is not for anyone under 18, and we do not knowingly collect their information.

Changes

We may update this policy. The “Last updated” date will change, and material changes to our messaging program will be reflected here and, where required, in how we describe the program to carriers.

Contact

Questions about privacy: privacy@modulahealth.io